Ordering material is one of the favourite tasks of a craftsman? Certainly not, you would say now. But the world today looks different. At least for customers of Sonepar Suisse. These use native apps – developed by ieffects with the aim of making life easier for the user.
Yes, ordering can actually be fun. And that is exactly the demand our software engineers have when they develop ordering apps for craftspeople. ieffects’ solutions go far beyond ordinary eCommerce functionalities. Instead, the focus is on the interaction between the customer and his wholesaler.
We were allowed to visit the company Lüscher & Partner Elektro AG for a day and shoot an appealing video. In conversation with Daniel Lüscher, the CEO and owner of the company, we got new impulses for the further development of our apps.
The meeting was accompanied by Enzo Pappaterra, field service at Sonepar Suisse. «Customers are increasingly ordering on mobile. Thanks to the combi tool, counter orders in particular are much easier and faster than on the webshop,» he explains to us in front of the camera. Daniel Lüscher is also very satisfied with the application: «The app, which we use every day, helps us to carry out our work and orders more efficiently and faster. One wish would be a approval function so that I can check and release orders from young fitters».
Multiple shared shopping baskets on the installers’ smartphones.
With the latest Sonepar App in version 2.0, it is now possible to create a shopping cart for each construction site and keep it open for the team in parallel. This way, different users can collect items during the day and place them in shopping baskets. In the evening, the shopping baskets can then be consolidated and released. In this way, smaller individual orders are minimised. Another advantage is that the demand for material on site can be recorded digitally.
How far has your retail company come with digitalisation? We are happy to support you in the implementation of the mobile strategy – and very much with your customer at the centre.