Ordering material is one of the favourite tasks of a craftsman? You might think otherwise. But the world today looks different. At least for customers of Sonepar Suisse. They use native apps – developed by ieffects with the aim of making life easier for the user.
Yes, ordering can actually be fun. And that is precisely the demand our software engineers have when developing ordering apps for craftspeople. Our solutions go far beyond ordinary eCommerce functionalities. Instead, the focus is on the interaction between the customer and his wholesaler.
We had the opportunity to visit the company Lüscher & Partner Elektro AG for a day and shoot an appealing video. In conversation with Daniel Lüscher, the CEO and owner of the company, we got new impulses for the further development of our apps.
The meeting was accompanied by Enzo Pappaterra, field service at Sonepar Suisse. «Customers are increasingly ordering on mobile. Thanks to the combi tool, especially counter orders are much easier and faster than on the webshop,» he explains to us in front of the camera. Daniel Lüscher is also very satisfied with the application: “We use the app every day. It helps us to process our work and orders more efficiently and quickly. One wish would be an approval function so that I can check and approve orders from young fitters”.
Multiple shared shopping baskets on the installers’ smartphones.
With the latest Version of the Sonepar App, it is now possible to create a shopping cart for each construction site and keep it open for the team in parallel. This way, different users can collect items during the day and place them in shopping baskets. In the evening, the shopping baskets can then be consolidated and released. In this way, smaller individual orders are minimised. Another advantage is that the demand for material on site can be recorded digitally.
How far has your retail company come with digitalisation? We’re happy to assist you in the implementation of the mobile strategy – and very much with your customer at the centre.
